Complete Contact Support System for JustMarkets Users in Somalia

Multiple Communication Channels We Provide

JustMarkets offers Somali traders various ways to reach our support team. Our live chat is accessible 24 hours a day, seven days a week, directly from our trading platform. Email support is available during business hours with replies usually within four hours. Phone assistance is offered daily from 8 AM to 8 PM East Africa Time, with staff fluent in both Arabic and English.

Support functions are integrated into our mobile app tailored for Somalia users. Accessing help is as simple as opening the main menu and selecting the support option. Separate lines are dedicated for account verification, payment inquiries, and technical problems to streamline assistance.

Our system ensures Somali traders receive prompt and efficient service through these multiple communication modes.

Live Chat Support Access Methods

Mobile App Chat Integration

Launch the JustMarkets app on your smartphone or tablet. Tap the hamburger icon located at the top left to open the main menu. Choose the “Support” or “Help” option to open the chat window embedded within the app interface. Type your query in the text box and send it; our agents typically respond in under 30 seconds during busy periods. The chat history remains saved for your future reference.

Web Platform Chat Features

Visit the JustMarkets website using your preferred browser. Locate the floating chat bubble at the bottom right corner of the page. Click it to start a conversation with live support. The chat allows attaching files up to 10MB, enabling you to share screenshots of any trading issues. All communications are encrypted via SSL to secure your data.

Chat Troubleshooting Tips

If the chat window does not load, clear your browser cache or restart the app. Ensure your internet connection is stable for uninterrupted communication. For unresolved chat problems, switch to email or phone support.

Email Support System Structure

We assign specific email addresses for various inquiry types to accelerate solutions. General questions should be sent to support@justmarkets.com. For account verification, use kyc@justmarkets.com to facilitate faster document review. Technical concerns require emailing technical@justmarkets.com.

Each email receives a ticket number for easy tracking. Our system prioritizes urgent topics such as deposits, withdrawals, and account security. Below are steps to effectively submit your email inquiry.

• Write a clear subject line describing your issue.
• Include your JustMarkets account number in the message.
• Attach relevant screenshots or documentation.
• Specify your preferred language for response.
• Send your email to the correct department address.

Following these guidelines speeds up resolution and ensures your inquiry reaches the right team.

Phone Contact Procedures for Somalia

Direct Calling Instructions

Call our Somalia support number +252-61-XXX-XXXX between 8 AM and 8 PM EAT. An automated menu lets you choose your preferred language by pressing 1 for English or 2 for Arabic. Average wait times during working hours are under two minutes. Peak hours are typically between 10 AM and 2 PM, so try calling outside these times for quicker response.

Callback Request System

Log in to your JustMarkets personal dashboard and select the “Request Callback” option from the support menu. Enter your phone number and select a suitable callback time. Our support team will contact you during your chosen slot. This service is available Monday through Friday; weekend requests will be handled the following Monday.

Phone Support Best Practices

Before calling, prepare your account details and any relevant transaction numbers. This helps speed up issue resolution. For urgent financial matters, direct phone contact is recommended for immediate assistance.

Account-Specific Support Categories

We organize support queries into categories to assign the correct team swiftly. Account verifications require identity documents submitted via secure email. Deposit-related problems are handled primarily through live chat for immediate resolution. Withdrawal requests are processed by phone or email, generally completed within 4-6 hours on business days. Technical issues require screenshots and detailed descriptions sent by email.

Our support teams follow these timelines strictly to maintain efficient service for Somali clients.

Technical Support Documentation Requirements

Screenshot Preparation Guidelines

When reporting platform errors, capture full-screen images including error messages. For web users, include the browser’s address bar in screenshots. App users should capture the entire error dialog box. Save images in PNG or JPEG formats, ensuring sizes do not exceed 5MB. Multiple images improve diagnostic accuracy.

System Information Collection

Provide your device details such as operating system version, browser type, and JustMarkets app version. Include network connection information to isolate connectivity problems. Access and share platform logs from the settings menu, noting error codes and timestamps to assist support teams.

Uploading Documentation

Attach all relevant files via email or upload them directly in the live chat interface. Proper documentation accelerates issue resolution and reduces the need for follow-up questions.

Response Time Standards and Escalation

We guarantee response times tailored for Somali traders. Live chat replies are provided within 60 seconds. Email tickets receive acknowledgment within two hours. More complex problems escalate to senior specialists with a 24-hour resolution target. Regular updates are sent through your chosen communication channel.

Our escalation process involves:

• Initial response within set timeframes
• Issue classification and priority setting
• Assignment to expert teams for complex cases
• Frequent status updates to users
• Final solution confirmation and feedback collection

This systematic approach maintains high-quality support and faster problem-solving for Somali clients.

Self-Service Support Resources

FAQ Database Access

Our FAQ repository addresses frequent trading questions. Accessible via the website footer, it includes detailed tutorials and screenshots. The search tool allows quick navigation to specific subjects such as account setup or payment methods. Content updates occur regularly based on user input.

Video Tutorial Library

We provide short instructional videos on platform navigation, account registration, deposits, and placing orders. All videos include English and Arabic subtitles. Access tutorials through the education section on the website or the learning center within the mobile app. Video durations range from 2 to 10 minutes for efficient learning.

Emergency Contact Procedures

Serious security issues require immediate action through our emergency hotline. This 24/7 line is dedicated to suspected unauthorized access and fraud cases. Temporary account suspensions can be arranged quickly to prevent further damage.

Emergency calls bypass normal queues and are escalated directly to specialized teams. Our protocols address Somalia-specific concerns including local banking interruptions and network outages.

Emergency support covers account lockouts, suspicious orders, and payment fraud. We collaborate with Somali authorities when investigations are necessary.

1. Document the issue with precise timestamps.
2. Call the emergency hotline immediately.
3. Provide your account verification details.
4. Follow instructions from the security team carefully.
5. Monitor emails for follow-up communication.